Our Approach

Customized leadership and customer service training programs help companies and teams stand out with the experiences they deliver to their customers. Our powerful, globally acclaimed programs and workshops introduce skills that enhance service cultures and create passionate customer-focused workplaces.

Our Story

Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.

Meet the Team

With over 15 years of Customer Service, Sharlrita is fully committed to helping businesses improve their customer service by providing training, workshops and Business Coaching

Sharlrita Deloatch


Sharlrita used her Pain of not being able to “find a job” by leveraging the 15 years of customer service experience and started her own Customer Service Consulting Company “New Phase Career Solutions” where we help small businesses and non-profits improve their bottom line profitability by teaching, training and providing strategy so that the company can provide the best customer service to each client every time.

Next Steps…

Have a chat with Sharlrita and her Team today about how New Phase can help you enhance your customer experience.

Customer Service Discovery Session